AACTE American Association of Colleges for Teacher Education

Data Base Administrator
Job Description

JOB SUMMARY

The Database Administrator coordinates AACTE’s use of Impexium Association Management Software (AMS).  This position assures data integrity and provides regular and ad hoc reporting to support membership, marketing/communications, programs and events, and accounting activities; and creates best practices, SOPs, and basic staff training for database users across the organization.  The Database Administrator also provides backup customer service support to the membership and events department by responding to emails and phone calls and working at the Annual Meeting.

ESSENTIAL DUTIES

1. Design & Implement Impexium Processes and Reporting

• Manage the configuration, maintenance and implementation of AMS processes and reporting related to membership acquisition and renewal, meeting and event registration, integration of various third-party applications, and annual audit process.
• Troubleshoot issues/challenges with Impexium to ensure system is current and functional at all times.

2. Support Effective Staff Use of Impexium
   • Document best practices/SOPs for database usage
   • Create basic training materials to use in new staff onboarding, as well as provide customized consultation according to roles.
   • Consult with other association departments to support AMS integration and work across the association (e.g., Marketing & Communications, Accounting)

3. Provide Customer Service to Association Members

• Respond to emails and phone calls related to updating membership data (institution & individual) and events (registration, billing, and cancelation)
• Provide support for membership, website and registration activities.
• Perform onsite support at events and programs as assigned.

4. Other Projects as Assigned.

VALUES & COMPETENCIES

The Database Administrator is expected to accomplish their work in accordance with AACTE’s core values as follows:

Diversity, Equity & Inclusion

• Be mindful and inclusive of our diverse range of colleagues and stakeholders – who we are, how we think, the experiences we bring to work, and our skill sets and personalities.
• Treat all colleagues and stakeholders with fairness, dignity, and respect to create a positive environment.
• Adhere to all workplace policies outlined in the Employee Handbook to create a safe working environment free of harassment and all forms of discrimination.

Quality & Impact

• Process/maintain documents and information according to all federal, state, and local requirements, using the highest standard of discretion to protect the confidentiality of AACTE, our members, and our employees.
• Respond to work requests promptly and interact in a supportive way.
• Collaborate with co-workers and proactively share project information with relevant staff.
• Know the data, facts, and figures associated with their projects, provide regular updates to stakeholders, and respond quickly with accurate answers when questioned.

Inquiry & Innovation

• Demonstrate understanding of AACTE’s mission, purpose, and strategic goals, and incorporate this perspective into questions, decision making, and ideas for change / improvement in administrative processes.
• Gather and integrate information from a variety of sources ensure understanding of available facts and data when working independently on projects.
• When challenging assumptions and/or the status quo, use rational argument and evidence, and then experience.
• With support from Supervisor, keep abreast of knowledge, outside developments, and trends in our field; and identify key professional working relationships and proactively develop them over time.

TRAVEL REQUIREMENTS

Up to 25% travel will be required, typically to the National Office in Washington, DC, Board of Director meetings, or conference locations.

EDUCATION & EXPERIENCE

• Bachelor’s degree in Management, IT, Communications or related field; or AA degree plus 4-8 years relevant work experience.
• Demonstrated experience in implementing and managing association database – Impexium experience highly desirable.
• Strong verbal and written communication skills to interact effectively with staff, members, and customers outside the organization.
• Ability to work effectively under pressure while managing multiple priorities and deadlines.
• Highly resourceful team-player, with the ability to also be extremely effective independently.
• Proficient across Microsoft Office Suite of tools and remote collaboration tools such as Teams and Asana.
• Ability to establish and maintain cooperative working relationships within a diverse, multicultural environment.

WORKING CONDITIONS

When in the national office, working conditions are characteristic of an office setting.  Work is performed in an area that is adequately lighted and ventilated.  When working remote, staff must adhere to guidelines set forth in the AACTE Remote Work Policy. Physical demands required to perform work include walking, standing, bending, and carrying of light items.

COMPENSATION & BENEFITS

Base pay for this position is $59,000 – $79,000, DOQ plus a comprehensive benefits package including medical, dental, vision, life, short-term disability, and long-term disability insurance coverages, as well as generous leave time; and 403b and/Roth IRA retirement plans with employer match after 6 months.

ABOUT THIS JOB DESCRIPTION

At AACTE we expect job descriptions do not limit employees, but rather encourage them to stretch their experience, adapt to change, grow their skills, and develop their ability to contribute to the mission of AACTE. Thus, while this document provides a general overview of the expectations, duties and responsibilities of this position as of the date on the first page, the incumbent can expect to review it with their Supervisor during the annual performance review meeting to ensure that it is updated appropriately as business needs shift and evolve.

Equal Opportunity Employer

AACTE is an Equal Opportunity Employer and prohibits against harassment of any applicant or employee because of race, color, national or ethnic origin, age, religion, disability, sex, sexual orientation, gender identity and expression, veteran status or any other characteristic protected under applicable federal or state law.   AACTE allows for reasonable accommodations that enable an individual with a disability to participate in the application process, to perform the essential duties and responsibilities of a job, and to enjoy equal benefits and privileges of employment that are available to individuals without disabilities.